At its core, personal service is all about the person. The age of emails and text messages has caused many of today’s businesses to become nameless and faceless entities, emotionally detached from their customers. Live operator answering services can help you better connect with your customers and put the person back in personal service. In fact, a recent study by Consumer’s Union found the #1 customer annoyance was that they can’t get a real person on the phone when they call.
Mention answering services and many people think only of their doctor or maybe their fuel oil company. Today’s answering services are so much more, providing customized live operator services to a wide range of companies that are without the time or the staff it takes to effectively handle their calls during the day or after hours.
Many of today’s answering services provide detailed and personalized “scripting” of your calls to ensure that your messages have all the vital and accurate information you need to meet your unique business requirements. A well developed “script” enables the answering service to be an extension of your company providing the caller with a seamless customer service experience.
Full-service answering services provide so much more than simply a “take a message and deliver a message” service. Messages are tracked and recorded for auditing purposes and can be delivered to your people using email, text message, fax or a call to their cell or landline phone. Summary messages can be sent to you daily or weekly to help you manage your customer calls and on-call staff. Some answering services can even directly enter call information into your business systems enabling your staff to work more efficiently by eliminating the need to re-enter customer information.