AnswerUSA Group Honored with Multiple Association of TeleServices International (ATSI) Awards of Excellence for 2015

Finger Lakes Answering Service (Auburn, NY) has been honored with the exclusive Diamond Plus Award of Excellence,  marking its 11th consecutive year of recognition. This year’s achievement of finishing in the top 5 for the past 6 years is unprecedented.

Answer Syracuse/Communications Group (Syracuse, NY) has also received the Diamond Plus Award of Excellence, recognizing its 11th consecutive year of outstanding service.

Answer Bay Area (Tampa, FL) has been honored with the Pearl Award of Excellence for achieving its 6th consecutive year of excellence.  This marks a spectacular increase in ranking over 2014.

Independent judges are contracted by ATSI to evaluate message services over a six month period.  The scoring criteria includes:  Response Time, Courteousness of Rep, Accuracy of Call, Knowledge of Account and Overall Impression of Call.

Our dedicated team of professionals, lead by Karen Goodman (Auburn, NY), Jennifer Wiler (Syracuse, NY) and Dee Starling (Tampa, FL), work very hard to ensure consistent delivery of excellent service to AnswerUSA clients and their callers, year after year. The results make us very proud and motivate us to continue our hard work.

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