We were tracking Hurricane Irma for the week leading up to its landfall.  As weather models narrowed down her path, it became apparent our Tampa office was in for a big hit.  An answering service has to be there for … Continue reading

AnswerUSA Group earned the distinction of 4 Awards of Excellence for Outstanding Service at the Association of TeleServices International (ATSI) 2017 Annual Convention.  ATSI is the industry’s Trade Association for providers of telecommunications and call center services including telephone answering … Continue reading

Answer USA Group welcomes our newest location in Binghamton, NY.  Answer USA Group is a division of Finger Lakes Business Services, Inc. (FLBS), which recently purchased the answering service business of Tri-Cities Communications, Inc.   We will have the opportunity to … Continue reading

Our Outstanding Service Earns Award of Excellence ~ Each of our offices have been honored with the exclusive 2016 ATSI  Award of Excellence for Outstanding Customer Service.   Answer Finger Lakes and Answer Syracuse won for the 12th consecutive year.  Both offices achieving … Continue reading

Our Watertown office has relocated to its new site at 522-A Bradley Street, Watertown, NY.  The move took place in February and was necessary to provide additional office space to support an increased number of staff and conference areas.  Several … Continue reading

By:  Dee  (15+ years of answering service experience) I remember my first day at Answer Bay Area.  I had no idea what an answering service did, with the exception of answering the telephone on behalf of companies and doctors’ offices.  … Continue reading


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