AnswerUSA Group earned the distinction of 4 Awards of Excellence for Outstanding Service at the Association of TeleServices International (ATSI) 2017 Annual Convention.  ATSI is the industry’s Trade Association for providers of telecommunications and call center services including telephone answering … Continue reading

Answer USA Group welcomes our newest location in Binghamton, NY.  Answer USA Group is a division of Finger Lakes Business Services, Inc. (FLBS), which recently purchased the answering service business of Tri-Cities Communications, Inc.   We will have the opportunity to … Continue reading

Our Outstanding Service Earns Award of Excellence ~ Each of our offices have been honored with the exclusive 2016 ATSI  Award of Excellence for Outstanding Customer Service.   Answer Finger Lakes and Answer Syracuse won for the 12th consecutive year.  Both offices achieving … Continue reading

At its core, personal service is all about the person. The age of emails and text messages has caused many of today’s businesses to become nameless and faceless entities, emotionally detached from their customers. Live operator answering services can help … Continue reading


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