2016 ATSI Award of Excellence

Our Outstanding Service Earns Award of Excellence ~

Each of our offices have been honored with the exclusive 2016 ATSI  Award of Excellence for Outstanding Customer Service.   Answer Finger Lakes and Answer Syracuse won for the 12th consecutive year.  Both offices achieving a TOP TEN rank.  Answer Bay Area won for the 7th consecutive year and Answer Watertown making its debut with its first award.

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AnswerUSA Group President, Gardner McLean receiving one of the 4 ASTI Awards of Excellence from Jeffrey Zindel, ATSI President

This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK.  Our company President, Gardner McLean was presented with the award at ATSI’s 2016 Annual Convention held at Hilton Downtown, Tampa, FL.

Independent judges are contracted by ATSI to evaluate message services over a six month period.  The scoring criteria includes:

–  Response Time

–  Courteousness of Rep

–  Accuracy of Call

–  Knowledge of Account

–  Overall Impression of Call

The award started 20 years ago as a means to improve the overall quality of the call centre industry by setting expectations and measurements to ensure a successful call handling experience.

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