HOSPITALIST ANSWERING SERVICE
A KNOWLEDGABLE TEAM OF PROFESSIONALS
AnswerUSA provides HOSPITALIST ANSWERING SERVICES for hospitals throughout the country. We are an extension of your team, offering a central point of contact that
allows for effective and seamless communication around the clock.
– A single phone number for use by all hospital staff.
– Working with daily Patient/Rounding Lists.
– Interfacing with Site Coordinators and Directors.
– Maintaining time stamped, call activity history.
– Complete records for tracking and reporting.
– Customized questions to ensure proper message routing.
– Escalation protocols to guarantee receipt of messages.
– Follow up with floor staff, as requested.
– Customized call handling procedures.
– Calls delivered in a manner you prescribe.
– Maintaining tailored On-Call schedules to match your protocols.
– Trained and experienced operators allow us to handle complex procedures.
– Customer Service Leaders are on duty at all times to answer questions.
– Redundant systems and back-up generators to ensure continuous service.
JCAHO and HIPAA COMPLIANT SECURE MESSAGING
Answer USA respects the private, sensitive nature of Protected Health Information (PHI). Our information databases are equipped with safeguards to keep information confidential, and our technology features redundant back-up systems.
Answer USA integrated with a secure messaging service using a mobile solution provider. Utilizing security software through our partnership with qliqSOFT™, Answer USA has developed and implemented a reply system that combines convenience, compliance and confidentiality, providing PHI via text message. Learn more about our secure messaging solutions here.
CONTACT US NOW and let our award-winning, live answering service and outsource call center help your business.