♦ Trained and experienced live operators allow us to handle many types of calls from maintenance issues to emergency situations for property or apartment owners.
♦ Dispatch emergency calls to your staff quickly and accurately.
♦ Back-up procedures in place to ensure calls are delivered.
♦ Urgent and non-urgent calls can be delivered in a manner you prescribe.
♦ Handle calls such as information, employment inquiries, etc.
♦ Customer service leaders are on duty at all times to answer questions.
♦ Call screen option available to “weed out” non-urgent calls going to operator.
Depending on the need of the tenant, we are able to dispatch to the appropriate maintenance staff. Our answering service handles many calls from tenants regarding: lock-outs heat, water, maintenance issues emergency situations. Some property/apartment managers use us during normal office hours to handle overflow calls or when they are not available such as during apartment inspections, tours or lunch.
Contact us now and let our award-winning live answering service and outsource call center help your business.