Medical Answering Services Made For Your Needs
For over 50 years, businesses have relied upon Answer USA for their medical answering service needs. From our founding until today, Answer USA has been on the cutting edge of medical answering services, providing a secure, efficient solution for physicians’ offices, hospitals, hospitalists, medical practices and more.
Answer USA provides a distinct service that’s specialized to meet the unique needs of the medical industry. Our highly trained, experienced representatives provide medical answering services that are customized to fulfill your organization’s goals.
An Experienced Solution for Medical Answering Services
Answer USA’s commitment to superior service is exemplified by our award winning medical answering services. For 11 consecutive years, Answer USA has received the Association of TeleServices International (ATSI) Award of Excellence.
How have we maintained such a high standard of service? Answer USA’s medical answering services utilize state-of-the-art technology to provide reliable service that improves our clients’ efficiency and patient satisfaction. Additionally, each of our medical answering service representatives is trained to meet the distinct needs of your medical practice, hospital or other medical institution. All of our representatives participate with ongoing training and mentoring that includes call monitoring, feedback and recognition. Our Managers and Supervisors work side-by-side with their teams to ensure we deliver our best every day.
Secure Messaging and HIPAA Compliance
Answer USA respects the private, sensitive nature of Protected Health Information (PHI). Answer USA’s dedication to properly handling PHI is exemplified through stringent HIPAA compliance that’s present throughout our organization. All Answer USA employees, from entry level staff to the company president, must pass a HIPAA exam and act in accordance with our company’s high confidentiality standards, ensuring all client information remains private. Our information databases are equipped with safeguards to keep information confidential, and our technology features redundant back-up systems.
Extensive organizational research lead Answer USA to integrate a secure messaging service using a mobile solution provider. This unique service intersects convenience and confidentiality, providing PHI via text message. Utilizing security software through our partnership with qliqSOFT™, Answer USA has developed and implemented a reply system that protects our clients’ information. Learn more about our secure messaging solutions here.
Virtual Receptionists Made for the Medical Industry
Answer USA’s medical answering services also include virtual receptionists. Our specialized services assist organizations in handling call overflow, whether from a high volume of calls or calls received after regular business hours. Answer USA’s virtual receptionists dispatch calls and forward messages to the members of your team in accordance with your instructions.
Our Satisfied Medical Answering Service Clients
“Over the last twenty-five years I have used several answering services and I can categorically say that yours is the best! I have never had any complaints from patients who call and speak to your sympathetic operators.” –J.L. – Family Practice
“One of the best things about this company is the relationship they build from the start-they work at being a partner with us. They do their job well and they are courteous-not just to the doctors, to every member of our staff. Unlike other answering services we’ve used in the past, each and every call taker tries their best to handle the call- they aren’t interested in just getting it off their plate.” – D.T- Neurologist Office
Details About Our Medical Answering Services
Answer USA provides medical answering services to meet the needs of medical professionals and organizations. Our 24/7 answering service assists medical facilities in satisfying their patients’ requests and inquiries.
The benefits of our medical answering services include, but are not limited to:
- Answering service operators who are trained, experienced and capable of handling any situation
- Fast, accurate dispatching of time-sensitive calls
- Customizable message delivery plans
- Potential to integrate with medical record systems to save office time re-entering data.
- HITECH and HIPAA compliant service
- Senior customer service leaders available at all times to handle any questions.
- Call screening choices available to filter calls sent to an operator.
- Back-up generators and phone lines to maintain service at all times.
Medical Answering Service Prices
Answer USA offers budget conscious medical answering service solutions starting at $50. To learn more, contact us.