We understand ‘on the go’ is a everyday occurrence with Real Estate Agents, Brokers and Property Managers. No matter where you are during the day, our seamless call answering solutions will ensure no call ever gets missed. From broken pipes to power outages to lead capturing and message delivery, AnswerUSA Answering Service is your best choice to virtual receptionist and after hours answering service. As a local extension of your team, our goal is to help you prioritize your time to allow you to optimize and build your business.
Missed calls, voicemail boxes and customers patiently waiting during continuous ringing are a thing of the past. Tenants today expect immediate attention and access to the products and services they desire – any waiting or non-answer will result in a dropped call and lost business. Instead of taking a chance with a non-performing recorded answering services, provide a live, local professional receptionist to answer your incoming calls with a personalized message of your choice.
♦ Trained and experienced live operators allow us to handle many types of calls from maintenance issues to emergency situations for property or apartment owners
♦ Dispatch emergency calls to your staff quickly and accurately
♦ Back-up procedures in place to ensure calls are delivered
♦ Urgent and non-urgent calls can be delivered in a manner you prescribe
♦ Handle calls such as information, employment inquiries, etc.
♦ Customer service leaders are on duty at all times to answer questions
♦ Call screen option available to “weed out” non-urgent calls going to operator
Depending on the need of the tenant, we are able to dispatch to the appropriate maintenance staff. Our answering service handles many calls from tenants regarding: lock-outs heat, water, maintenance issues emergency situations. Some property/apartment managers use us during normal office hours to handle overflow calls or when they are not available such as during apartment inspections, tours or lunch.
Our professionally trained agents are on call for you. Get started today.
Our agents are all U.S.-based and local, so they understand the community just as well as you do.
Your business is our business, which means our services are tailored to your needs.
Live agents available to answer the phone 24/7, 365 days per year.
We’ll host your voicemail for you with 24/7 support and availability – stay connected, day and night.
Offer your callers a support team with professional agents to manage your inbound call needs.
Does your management team need to stay in the loop of calls received after hours? We can help.
Custom scripts ensure that your customers receive the quickest response to their enquiries.
Get reliable emergency dispatch notification sent to your selected device and line.
“Many of my clients are small business or in the start-up phase, so I get asked a lot about what I do for different areas of my business. I get asked about my employees and the process I went through hiring them. When they find out the person who answers my line is not an employee, they want to know more about your services.”
Digital Marketing Agency