Upstate New York Answering Service – enjoy the benefit of a local answering service’s agents handling your calls

With the your answering service teams taking calls from Auburn, Syracuse and Watertown, you will be able to extend your hours of operation and availability for new business — servicing callers 24 hours a day, 7 days a week.

Whether you’re a growing business with fluctuating support needs, an attorney looking for additional administrative support or a doctor looking for an after hours service, you will enjoy the attentive professionalism of our friendly answering service agents and virtual receptionists. Need a bilingual answering service? We’ve got your covered with team members who are ready to assist your callers with the same level of attention and care that you would.

Our Auburn, NY answering service team!

Auburn Answering Service

Our Auburn location was founded in 1990 and was previously known as Finger Lakes Answering Service. This was then merged into Finger Lakes Business Services in 2002 by Gardner McLean and Raymond Schremp. Auburn still serves as the headquarters for AnswerUSA today providing phone answering services to more than 1000 local businesses.

Karen Goodman is Auburns longest tenured employees, an account manager who has been with Finger lakes since 1995!

Taylor manages our Auburn location and be contacted at 315-255-6200

 

Syracuse Answering Service

Our Syracuse location can loosely trace it roots back to its predecessor company Communications Group, Inc that provided paging company and answering service to businesses in Syracuse since 1965! As part of the merge to Finger Lakes Business Service along with our Auburn location in 2005, Answer Syracuse was founded and moved into a new office on James St.

Fun FACT: Linda Winterfield, a team leader has been working at our Syracuse location since the 1980’s!

Eli manages our Syracuse location and can be reached at 315-432-9703

Watertown Answering Service

Finger Lakes Business Services acquired the answering service company S.T.A.T Communications Inc in Watertown in 2014. AnswerWatertown started operations under AnswerUSA on October 1, 2014 even though the staff and management were still mixed. AnswerUSA was an extension of Finger Lakes Answering Service that began operating in 2010. Today our Watertown location serves businesses from a range of local industries.

Our Watertown location is managed by Nicole and she can be contacted at 315-755-7001

Our 24/7 services include:

  • Overflow/After-Hours Coverage

  • Service Dispatch

  • Customer Surveys

  • Appointment Scheduling

  • Virtual Receptionists

  • Event Registration

  • Employee Call-ins

  • Voicemail

Why Choose Us?

AnswerUSA is more than just a smart, easy, and affordable way to manage your calls. We want to ensure that we live up to being a true business partner by providing personable answering service and virtual receptionist agents delivering first-class support to you and your customers. From message forwarding to appointment scheduling or order-taking, our agents are always on call, ready to provide exceptional customer service. Whether you are reorganizing your business priorities, trying to cut costs, or just want to spend some extra time with your family, you’ll never miss another call. Whatever your needs, AnswerUSA is much more than just a typical call answering service—we’re your answering service.

cell phone voicemail message

24/7 Answering Service

You’re in good hands – day and night. Our 24/7/365 answering service team gives you a professional, friendly customer service expert ready to warmly greet your callers and deliver messages to you seven days a week.

We're Local

AnswerUSA is truly part of the New York business scene. With our answering service facilities right here in New York providing a local presence for your business, plus multiple regional offices, you can be sure that your business has the advantage of utilizing and supporting your community, not some offshore dialing farm.

Dedicated to Customer Care

AnswerUSA knows how much you value your customers, and we want to keep them happy just as much as you do. The positive attitudes and hospitality of our agents will be sure to warm your customers like a beautiful summer night. Our tireless staff works day and night to ensure that your customers will always be greeted with a cheerful voice and easy solutions, leaving them happy and satisfied you’re your company’s level of service.

It Makes Financial Sense

Companies often find that hiring an answering service is an ultimate cost-cutting tool. An answering service can replace the need to hire a full-time receptionist or administrative assistant. The money saved on a salary and benefits package combined with the efficiency of never missing another call makes our service second-to-none in terms of ROI.

Answering Service Success

It works! Our professional staff is trained to know exactly how to handle each call to best suit your needs. With 24/7 service you can feel confident knowing that customer service is being handled even after hours, generating business, and serving customers when you aren’t able to.

Fits Businesses of All Sizes

Whether you’re on the job site or at the office, customer communications are key to your business. We give you another tool for your toolbox – so you’ll never miss a new opportunity. Our professionally-trained specialists deliver a custom-built, cost-effective and personal voice for your new and current customers, 24/7/365.

Live and Local Agents

Polite, friendly interactions handled by hard working, reliable and loyal colleagues in New York and our other regional offices, so they understand the community just as you do. When you partner with AnswerUSA, your call center service will be exceptional.

Complete Care

Our clients choose us for our personal and professional service, best-in-class technology and, most importantly,
the dedication of our highly-qualified agents. Connect with is today to find out how
we can design a menu of services customized to fit your business needs.

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